Pakrumy Terms and Conditions

1. Acceptance of Terms

These Terms and Conditions ("Terms") constitute the entire agreement between you and Pakrumy ("the Platform", "we", "us") regarding your use of all services available at pakrumy.pro, including the mobile application, sports betting, live casino, fish games, slots, deposit and withdrawal services, bonuses and customer support.

By accessing the platform, creating an account, making a deposit or placing a bet, you confirm that you have read these Terms, that you understand them and that you agree to be bound by them. These Terms apply to all players regardless of how they access the platform — via desktop browser, mobile browser or the Pakrumy app.

These Terms should be read alongside our Privacy Policy and Responsible Gaming policy, both of which form part of the overall agreement between you and Pakrumy.

2. Eligibility & Registration

To register and use a Pakrumy account, you must meet all of the following eligibility requirements:

• You must be at least 18 years of age at the time of registration.
• You must be using the platform for personal, recreational purposes — not on behalf of a third party or for commercial gain.
• You must provide accurate, truthful and complete information when registering your account and keep that information up to date.
• You must not be a current employee, contractor or close family member of an employee of Pakrumy.
• You must not be located in a jurisdiction where using online gaming and betting platforms is explicitly prohibited by local law.

Pakrumy reserves the right to request identity verification documents at any time. This may include a copy of a national ID card (CNIC), proof of address or proof of payment method ownership. Failure to provide requested documentation within a reasonable timeframe may result in your account being suspended until the verification is completed.

3. Account Rules

Each person may hold only one Pakrumy account. Registering multiple accounts — whether under different names, email addresses, phone numbers or device identifiers — is strictly prohibited. If Pakrumy identifies multiple accounts belonging to the same person, all accounts except the first registered may be closed and any associated balances may be forfeited.

You are solely responsible for all activity that takes place on your account. You must keep your login credentials — your username, password and any two-factor authentication details — confidential and must not share them with any other person. Pakrumy cannot be held responsible for losses arising from unauthorised access to your account where that access was facilitated by your own failure to keep credentials secure.

If you believe your account has been accessed without your authorisation, you must contact Pakrumy support immediately. We will investigate and take appropriate action, which may include temporarily suspending your account while the investigation is ongoing.

Pakrumy reserves the right to request additional verification at any time, including before processing a withdrawal, after a significant win or as part of routine compliance checks. We may ask for CNIC details, proof of payment method or other documentation as part of this process.

4. Deposits & Payments

All deposits on Pakrumy are processed in Pakistani Rupees (PKR). The platform currently accepts deposits via JazzCash, Easypaisa, Raast and direct bank transfer. Additional payment methods may be added from time to time and will be displayed in the deposit section of your account.

You must only use payment methods that are registered in your own name. Deposits from third-party payment sources — including accounts held by another person — are not permitted. If a deposit is received from a payment source that cannot be verified as belonging to the account holder, the deposit may be reversed and the account suspended pending investigation.

Minimum and maximum deposit limits apply and may vary depending on the payment method used. Current limits are displayed at the time of deposit. Pakrumy does not charge fees for deposits, though your mobile wallet or bank may apply their own transaction charges which are outside our control.

Deposits are typically credited to your Pakrumy balance within a few minutes of the transaction being completed. If a deposit does not appear in your account within a reasonable time, please contact support with your transaction reference number and we will investigate promptly.

5. Withdrawals

Withdrawal requests are processed in PKR to the same payment method used for your most recent deposit, where technically possible. Supported withdrawal channels include JazzCash, Easypaisa, Raast and bank transfer. Withdrawals to third-party accounts — accounts not registered in your own name — are not permitted under any circumstances.

Before a withdrawal can be processed, your account must be fully verified. This means your identity has been confirmed, your payment method ownership has been established and there are no outstanding compliance queries on your account. Withdrawals submitted while any of these requirements remain incomplete will be held until the issue is resolved.

Minimum and maximum withdrawal amounts apply and are displayed in the withdrawal section of your account. Processing times vary by payment method but Pakrumy aims to process all approved withdrawal requests as quickly as possible. VIP members at higher tiers receive priority processing as part of their VIP benefits.

If a withdrawal is declined, you will be notified and the amount will be returned to your Pakrumy balance. Common reasons for withdrawal declines include incomplete verification, pending wagering requirements on bonus funds and payment method mismatch. Contact support if you need clarification on a declined withdrawal.

6. Bonuses & Promotions

Pakrumy offers various bonuses and promotions to both new and existing players. These may include welcome bonuses, deposit match bonuses, free bet credits, cashback offers and seasonal promotions tied to events such as PSL or T20 World Cup. All bonuses are subject to the specific terms stated at the time the offer is presented, in addition to these general Terms.

All bonuses carry a wagering requirement — a minimum amount that must be wagered using the bonus funds before any associated winnings can be withdrawn as real money. The specific wagering multiple for each offer is stated clearly when the bonus is awarded. For example, a bonus with a 10x wagering requirement means the bonus amount must be wagered ten times before withdrawal eligibility is met.

The following general rules apply to all Pakrumy bonuses unless stated otherwise in the specific offer terms:

• One bonus may be active at a time unless the specific offer states otherwise.
• Bonuses are for personal use only and may not be transferred between accounts.
• Bets placed at very low odds may not count, or may count at a reduced rate, toward wagering requirements. The minimum qualifying odds will be stated in the specific offer terms.
• Pakrumy reserves the right to withdraw a bonus offer, adjust the terms of an ongoing promotion or cancel a bonus where misuse is detected.
• Bonuses have an expiry period. Any unwagered bonus funds that remain at the time of expiry will be removed from your account.
• Creating multiple accounts to claim a bonus more than once is treated as fraud and will result in account closure and forfeiture of all associated funds.

7. Betting & Gaming Rules

Sports betting on Pakrumy covers cricket — including PSL, T20 Internationals, bilateral series and major global tournaments — as well as football, esports and other sports as listed in the sportsbook. Markets, odds and bet types available for each event are determined by Pakrumy and may vary from event to event.

All bets are accepted subject to the platform's maximum liability limits, which may differ by sport, market and event. Pakrumy reserves the right to limit the maximum stake accepted on any bet at our sole discretion, particularly for consistently profitable players or during periods of unusual market activity.

Once a bet is accepted and confirmed, it is binding. Bets cannot be cancelled by the player after confirmation except where a Cash Out option is explicitly offered and available for that specific bet. The availability of Cash Out is not guaranteed and may be suspended at any time.

In the event of a result being disputed, a match being abandoned, a player or team being disqualified, or any other unusual circumstance, Pakrumy will apply its standard settlement rules for the relevant sport. Where no standard rule covers the specific situation, Pakrumy's decision on settlement will be final.

Odds are subject to change at any time before a bet is confirmed. The odds displayed at the moment you confirm your bet are the odds that will apply to that bet. Pakrumy is not responsible for odds changes that occur between you viewing a market and completing the bet confirmation process.

8. Casino & Fish Games

The Pakrumy casino includes live casino tables, slots and fish games. All casino games operate using certified random number generation (RNG) technology or, in the case of live casino, use physical dealing equipment under the supervision of professional dealers. The return-to-player (RTP) percentage for each game title is determined by the game provider and is available within the game information section.

Fish games are skill-influenced arcade-style games in which players use virtual cannons to catch fish and other sea creatures for PKR prizes. The value of each catch and the probability of different outcomes varies by game title and is governed by the game's programmed mechanics. Fish games are subject to the same fair play rules as all other games on the platform.

Live casino games are hosted by professional dealers and streamed in real time. The outcome of live casino games is determined by the physical dealing of cards or the spin of a roulette wheel — not by software RNG. Players participate via an interface that allows bets to be placed before each round. Once a round begins, no further bets can be placed or altered.

Technical malfunctions — whether caused by a failure of the game software, a streaming interruption in live casino, or a connectivity issue on the player's side — may result in a game round being declared void. In such cases, any stakes placed for that round will be returned to the player's account. Pakrumy is not liable for losses that result from connectivity problems on the player's side.

9. VIP Programme

The Pakrumy VIP programme has four tiers: Bronze, Silver, Gold and Diamond. Tier progression is based on cumulative wagering activity across sports betting, casino and fish games. The specific thresholds required to reach and maintain each tier are displayed in the VIP section of your account and may be updated from time to time.

VIP benefits — including PKR cashback rates, withdrawal priority, personal account manager access and exclusive bonuses — are detailed on the VIP programme page. Benefits are reviewed at regular intervals and Pakrumy reserves the right to adjust VIP tier thresholds, benefits and cashback rates with reasonable notice to affected players.

VIP status is reviewed periodically. Players who do not maintain sufficient activity levels during a review period may be moved to a lower tier. Where a tier demotion occurs, you will be notified in advance and any benefits associated with your previous tier will continue until the review date.

VIP cashback is credited to your account as real money — not as bonus funds — and is available for immediate withdrawal subject to standard verification requirements. The cashback calculation period and credit schedule are stated in the VIP programme terms.

10. Fair Play & Prohibited Conduct

Pakrumy is committed to providing a fair gaming environment for all players. The following conduct is strictly prohibited and will result in account suspension, permanent closure and forfeiture of any associated balances:

• Use of automated betting software, bots, scripts or any tool that interacts with the platform without direct manual input.
• Collusion with other players to manipulate the outcome of casino games or to achieve an unfair advantage in any game mode.
• Arbitrage betting strategies specifically designed to exploit pricing discrepancies in a way that guarantees profit regardless of outcome.
• Exploiting errors in odds, game software or platform functionality — commonly referred to as "glitching" or "bugging". Any winnings accumulated through a known error are not valid and will be reversed.
• Providing false information during registration or verification, including the use of another person's identity or payment details.
• Any attempt to launder funds through the platform by depositing and withdrawing without meaningful gaming activity.
• Creating multiple accounts to exploit welcome bonuses or other new-account promotions.

11. Account Suspension & Closure

Pakrumy may suspend or close an account at any time and for any of the following reasons:

• Breach of any provision of these Terms and Conditions.
• Failure to complete identity or payment verification within the required timeframe.
• Detection of prohibited conduct, fraudulent activity or suspicious transaction patterns.
• A self-exclusion request submitted by the account holder via the Responsible Gaming tools.
• Account inactivity for an extended period as defined in our dormant account policy.
• Any legal or compliance obligation that requires Pakrumy to restrict access.

Where an account is closed due to a breach of these Terms, any real-money balance remaining after the recovery of funds obtained through prohibited conduct will be reviewed on a case-by-case basis. Where an account is closed at the player's own request and there is no breach involved, any verified real-money balance will be returned to the player's registered payment method.

You may also request the closure of your own account at any time by contacting Pakrumy support. If you are closing your account for responsible gaming reasons, we strongly encourage you to use the self-exclusion tool rather than simply closing your account, as self-exclusion includes additional safeguards against re-registration.

12. Privacy & Data

Pakrumy collects and processes personal data as described in our Privacy Policy. By using the platform, you consent to the collection and use of your data in accordance with that policy. We collect the minimum data necessary to operate the platform, verify accounts, process payments and provide customer support.

Your personal data is not sold to third parties. We may share data with payment processors and identity verification providers where necessary to complete transactions and comply with verification requirements. All data sharing is subject to confidentiality obligations.

13. Responsible Gaming

Pakrumy provides a range of responsible gaming tools available to all account holders. These include deposit limits, session time reminders and self-exclusion options. These tools are accessible from your account settings and are designed to help you manage your gaming activity within personal limits you define for yourself.

Gaming and betting should always be treated as a form of entertainment, not as a source of income or a way to recover financial losses. Set a personal budget before you start, stick to it, and take regular breaks. If you feel that your gaming is becoming difficult to control, use the self-exclusion tool immediately and visit our Responsible Gaming page for further guidance.

Pakrumy is a platform for adults only. If you are aware of a minor who has access to a Pakrumy account, please contact support immediately.

14. Limitation of Liability

The Pakrumy platform is provided on an "as is" and "as available" basis. While we make every effort to ensure the platform is reliable, fast and error-free, we cannot guarantee uninterrupted access at all times. Scheduled and unscheduled maintenance, technical issues and circumstances outside our control may result in temporary unavailability of the platform or specific features.

To the maximum extent permitted by applicable law, Pakrumy's liability to any player is limited to the amount of real-money funds held in that player's account at the time the claim arises. We are not liable for any indirect, incidental or consequential losses — including loss of profits, loss of opportunity or emotional distress — arising from use of or inability to use the platform.

Pakrumy is not responsible for losses that result from a player's own decisions regarding bets placed, games played, bonus wagering choices or account management. All gaming and betting activity on the platform is entered into voluntarily and with full awareness of the inherent risk of financial loss.

15. Changes to These Terms

Pakrumy reserves the right to update or amend these Terms and Conditions at any time. When changes are made, the updated Terms will be published on this page with a revised "Last Updated" date. For significant changes that materially affect player rights or obligations, we will provide advance notice through the platform or via the email address associated with your account.

Your continued use of the Pakrumy platform after updated Terms have been published constitutes your acceptance of those changes. If you do not agree with the updated Terms, you should stop using the platform and contact support to close your account.

16. Contact & Support

If you have any questions about these Terms and Conditions, or if you need assistance with your account, our support team is available 24 hours a day, 7 days a week. You can reach Pakrumy support through the live chat feature available within the platform or the app, or by emailing us at:

When contacting support about a specific account issue, please have your registered username and the details of your query ready. For withdrawal or payment queries, your transaction reference number will help us resolve the matter more quickly.

For responsible gaming support, self-exclusion requests or concerns about another person's gaming behaviour, please visit our dedicated Responsible Gaming page.