Pakrumy Privacy Policy

1. Introduction

This Privacy Policy explains how Pakrumy ("we", "us", "the Platform") collects, uses, stores and protects the personal data of users ("you", "the player") who access our platform at pakrumy.pro, including via the Pakrumy mobile app for Android and iOS.

We are committed to handling your personal information responsibly. This policy is written in straightforward language so that every Pakrumy player in Pakistan can clearly understand what data we hold, why we have it and how it is handled. Legal jargon is kept to a minimum.

This Privacy Policy should be read alongside our Terms and Conditions and our Responsible Gaming policy, all of which together form the full agreement between you and Pakrumy regarding your use of the platform.

2. Data We Collect

The personal data Pakrumy collects falls into the following categories:

Data Category	Examples	Why We Collect It
Identity Data	Full name, date of birth, CNIC number	Account registration and age/identity verification
Contact Data	Mobile number, email address	Account communication, support, notifications
Payment Data	JazzCash/Easypaisa number, bank account details, transaction IDs	Processing PKR deposits and withdrawals
Account Activity	Login history, bets placed, games played, bonus usage	Platform operation, responsible gaming monitoring, dispute resolution
Device & Technical Data	IP address, device type, browser type, operating system	Security, fraud prevention, platform optimisation
Communication Data	Support chat history, email correspondence	Resolving queries, improving support quality
Usage Data	Pages visited, features used, session duration	Improving platform experience and performance

We do not collect sensitive categories of personal data such as racial or ethnic origin, political opinions, religious beliefs, health data or biometric data unless specifically required for identity verification purposes and with your explicit consent.

3. How We Collect Data

Pakrumy collects your personal data through the following methods:

• Direct registration: When you create a Pakrumy account, you provide your name, contact details and date of birth directly through the registration process.
• Identity verification: When we request verification documents such as a CNIC copy or proof of payment method ownership, you provide those documents directly to our verification team.
• Platform use: Your account activity — bets placed, games played, deposits, withdrawals and session information — is recorded automatically as you use the platform.
• Payment processing: When you make a PKR deposit or request a withdrawal via JazzCash, Easypaisa, Raast or bank transfer, transaction data is shared between Pakrumy and the relevant payment processor.
• Cookies and tracking technologies: When you browse the Pakrumy website or use the app, cookies and similar technologies automatically collect device and usage data as described in Section 7.
• Customer support: When you contact our support team via live chat or email, the content of those communications is recorded and stored.

4. How We Use Your Data

Pakrumy uses your personal data for the following purposes:

• To create and manage your Pakrumy account, including verifying your identity and age before account activation.
• To process PKR deposits and withdrawals through JazzCash, Easypaisa, Raast and bank transfer, and to maintain an accurate record of your transaction history.
• To operate the sports betting, live casino and fish games services — including recording bets, settling results and crediting winnings to your balance.
• To apply and track bonus offers, promotions and VIP programme benefits associated with your account.
• To detect and prevent fraud, money laundering, underage gaming and other prohibited activity on the platform.
• To provide responsive customer support and resolve any account queries or disputes you raise with us.
• To send you transactional notifications — such as deposit confirmations, withdrawal updates and account security alerts. These messages are not optional as they are necessary for platform operation.
• To send you optional promotional communications about bonuses, PSL betting markets, VIP offers and platform updates — only if you have not opted out of such communications.
• To analyse aggregated, anonymised usage data in order to improve the platform's performance, game selection and overall user experience.
• To meet any legal or compliance obligations that apply to Pakrumy's operation.

5. Sharing Your Data

Pakrumy does not sell your personal data to any third party. We may share your data with the following categories of third parties only where it is strictly necessary to deliver our services:

• Payment processors: JazzCash, Easypaisa, Raast and banking partners receive the payment data necessary to process your PKR transactions. These providers operate under their own privacy policies and security standards.
• Identity verification providers: Where third-party tools are used to assist with CNIC verification or document checks, only the minimum data necessary for verification is shared.
• Game providers: Casino, live casino and fish game software providers may receive anonymised session data necessary for game operation. Game providers do not receive your full personal profile.
• Technology and hosting providers: Our platform infrastructure partners may process data on our behalf as part of hosting, security and analytics services. All such partners are bound by confidentiality and data processing obligations.
• Legal and compliance authorities: Where Pakrumy is required by law or legitimate legal process to disclose information, we will comply with that requirement. We will notify you where we are legally permitted to do so.

Any third party that receives personal data from Pakrumy is required to handle it securely, use it only for the specified purpose and not retain it beyond what is necessary for that purpose.

6. Payments & PKR Transactions

All financial transactions on Pakrumy are conducted in Pakistani Rupees (PKR). When you make a deposit or submit a withdrawal request, the following data is processed:

• Your registered payment method identifier (JazzCash mobile number, Easypaisa account, Raast ID or bank account number).
• The transaction amount in PKR.
• The date, time and reference number of the transaction.
• Confirmation of whether the transaction was successfully completed.

Pakrumy does not store full bank account passwords or mobile banking PINs. Payment authentication is handled directly by the relevant payment gateway. We store only the data necessary to match your payment to your Pakrumy account and to resolve any transaction disputes.

For withdrawal requests, we verify that the destination payment method belongs to the account holder before processing. This verification is a security measure to protect you from unauthorised withdrawals from your account.

7. Cookies & Tracking Technologies

Pakrumy uses cookies — small text files stored on your device — and similar tracking technologies to make the platform work properly and to understand how it is being used. The cookies we use fall into the following categories:

• Essential cookies: These are required for the platform to function. They keep you logged in during your session, maintain your account preferences and enable secure payment flows. These cannot be disabled without affecting your ability to use the platform.
• Performance cookies: These help us understand which parts of the platform are used most, how long sessions last and where players encounter problems. The data collected is aggregated and anonymised.
• Functional cookies: These remember your preferences — such as language settings or last-used payment method — to make your experience smoother on repeat visits.

Pakrumy does not use third-party advertising cookies or allow external ad networks to track you across the web via our platform. You can manage or clear cookies through your browser settings at any time, though disabling essential cookies may affect platform functionality.

8. Data Retention

Pakrumy retains your personal data for as long as your account is active and for a reasonable period after account closure to meet legal, compliance and dispute resolution obligations. The general retention principles we apply are as follows:

• Account and identity data is retained for the duration of your account and for a period after closure as required by applicable record-keeping obligations.
• Transaction data — including deposits, withdrawals and bet history in PKR — is retained for a minimum period to enable dispute resolution and satisfy financial record requirements.
• Customer support communications are retained for a period sufficient to resolve ongoing queries and for quality assurance purposes.
• Usage and analytics data is typically anonymised and aggregated after a short retention period, so that it no longer identifies you individually.

When your data is no longer required for any of the above purposes, it is securely deleted or anonymised in accordance with our internal data management procedures.

9. Data Security

Pakrumy takes data security seriously and implements technical and organisational measures to protect your personal data from unauthorised access, loss, alteration or disclosure. The security measures we apply include:

• Encryption of data in transit using industry-standard TLS/SSL protocols.
• Encryption of sensitive data at rest, including identity verification documents and payment records.
• Access controls that restrict personal data access to authorised Pakrumy staff on a strict need-to-know basis.
• Regular security reviews of our platform infrastructure.
• Secure, certified payment gateways that handle all PKR transaction processing.

While we take all reasonable precautions to protect your data, no online platform can guarantee absolute security. You also have an important role to play — keeping your Pakrumy login credentials confidential and using a strong, unique password significantly reduces the risk of unauthorised access to your account. If you suspect your account has been compromised, contact support immediately.

10. Your Rights

As a Pakrumy player, you have the following rights with respect to your personal data:

• Right of access: You can request a copy of the personal data Pakrumy holds about you at any time.
• Right to correction: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected.
• Right to deletion: You may request the deletion of your personal data. We will honour this request subject to any legal or operational obligations that require us to retain certain data — for example, transaction records.
• Right to restrict processing: In certain circumstances, you may request that we limit how we use your data while a query or dispute is being resolved.
• Right to withdraw consent: Where data processing is based on your consent — for example, receiving promotional communications — you may withdraw that consent at any time without affecting the lawfulness of processing that occurred before withdrawal.
• Right to opt out of marketing: You can stop receiving promotional messages from Pakrumy at any time through your account notification settings or by contacting support.

To exercise any of these rights, contact the Pakrumy support team. We will respond to your request within a reasonable timeframe. We may need to verify your identity before processing a data rights request to protect against unauthorised requests.

11. Minors & Age Protection

Pakrumy is strictly an adult platform. We do not knowingly collect personal data from individuals under the age of 18. All accounts require confirmation that the registering user is 18 or older, and we may request age verification documents such as a CNIC to confirm this.

If we become aware that personal data has been collected from a person under 18, that account will be suspended immediately, any associated funds will be reviewed and the data will be handled in accordance with our minor protection procedures.

If you are a parent or guardian and believe a minor has created a Pakrumy account, please contact our support team immediately so we can take appropriate action.

12. Changes to This Policy

Pakrumy may update this Privacy Policy from time to time to reflect changes in our data practices, platform features or applicable requirements. When we make changes, the updated policy will be published on this page with a revised "Last Updated" date at the top.

For significant changes that materially affect how your data is used, we will notify you through the platform or via the contact details associated with your account before the changes take effect. Your continued use of Pakrumy after an updated Privacy Policy has been published indicates your acceptance of those changes.

We encourage you to review this page periodically to stay informed about how your data is being handled.

13. Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or the way Pakrumy handles your personal data, please contact our support team. We are available 24/7 via live chat within the platform or by email:

When contacting us about a data privacy matter, please provide your registered username and a clear description of your query so we can respond as efficiently as possible. For account deletion or data access requests, we may ask you to verify your identity before proceeding.

For responsible gaming concerns or self-exclusion requests, please visit our Responsible Gaming page where dedicated tools and guidance are available.